PRE-ORDER POLICY
TNOcards – Pre-Order Policy
Thank you for placing your pre-order with TNOcards! Please review the following terms to understand how our pre-order process works.
1. What Is a Pre-Order?
Pre-orders allow you to reserve products before their official release date.
By pre-ordering, you secure your item and ensure you’ll receive it on the release date.
2. Payment
We take full payment at checkout to reserve your item.
Refunds and Cancellations:
Pre-orders can be cancelled up to 14 days before the official confirmed release date. After this deadline, cancellations cannot be processed unless we are unable to fulfil your order due to supplier shortages. If this occurs, you will be notified via email and will receive your refund within 7-10 working days in full.
3. Shipping Timeline
Pre-order items will be shipped one day before the official release date via Royal Mail 24h tracked shipping, ensuring delivery on or close to the release date.
Orders with mixed release dates:
We will ship all items together per order - this means your order may not be shipped until the item with the latest release date is in stock.
All release dates are based on manufacturer or distributor information and are subject to change. If a release date is delayed or altered, we will notify you promptly.
4. Availability
While we strive to fulfil all pre-orders, product availability is subject to supply from the manufacturer or distributor.
In rare cases where we cannot fulfil your pre-order, we will issue a full refund.
5. Pricing Changes
Prices listed for pre-orders are final as per the retail pricing provided us by our supplier.
6. Customer Support
For questions or concerns regarding your pre-order, please contact us:
Email: customerservices@tnocards.co.uk
Address: 71-75 Shelton Street, London, ENG, WC2H 9JQ, United Kingdom