PRE-ORDER POLICY
TNO Cards – Pre-Order Policy
Thank you for placing your pre-order with TNO Cards! Please review the following terms to understand how our pre-order process works.
1. What Is a Pre-Order?
Pre-orders allow you to reserve products before their official release date.
By pre-ordering, you secure your item and ensure you’ll receive it as soon as possible after release.
2. Payment
Full Payment:
full payment at checkout to reserve your item.
Refunds and Cancellations:
cancelled and refunded up to 14 days before the stated release date
After this deadline, cancellations cannot be processed unless we are unable to fulfill your order.
3. Shipping Timeline
Pre-order items will be shipped one day before the official release date via:
, ensuring delivery on or close to the release date.
Mixed Orders:
pre-order and in-stock itemspre-order release schedule.
separate orders for in-stock and pre-order items.
4. Release Dates
All release dates are based on manufacturer or distributor information and are subject to change.
If a release date is delayed or altered, we will notify you promptly.
5. Availability
While we strive to fulfill all pre-orders, product availability is subject to supply from the manufacturer or distributor.
In rare cases where we cannot fulfill your pre-order, we will:
.Issue a full refund.
6. Pricing Changes
Prices listed for pre-orders are final unless an error occurs.
In the event of a pricing discrepancy, we will:
to confirm the corrected price.Or cancel your order with a full refund.
7. Customer Support
For questions or concerns regarding your pre-order, please contact us:
Email: customerservices@tnocards.co.uk
Address: 71-75 Shelton Street, London, ENG, WC2H 9JQ, United Kingdom