Thank you for placing your pre-order with TNOcards! Please review the following terms to understand how our pre-order process works.

1. What Is a Pre-Order

Pre-orders allow you to reserve products before their official release date. By pre-ordering, you secure your item and ensure you’ll receive it on or shortly after the release date.

2. Payment

We take full payment at checkout to reserve your item.

Refunds and cancellations: Pre-orders can be cancelled up to 14 days before the official confirmed release date. All pre-order cancellations are subject to a 3% administrative fee, which covers non-refundable payment processing costs. After this 14-day deadline, cancellations cannot be processed unless we are unable to fulfil your order due to supplier shortages or circumstances beyond our control. In such cases, you will be notified by email and a full refund (with no cancellation fee) will be issued within 7–10 working days.

3. Shipping Timeline

Pre-order items will be shipped one day before the official release date via Royal Mail 24h tracked shipping, ensuring delivery on or close to the release date.

Orders containing items with mixed release dates will be shipped together when the latest release date item is available. All release dates are based on manufacturer or distributor information and are subject to change. If a release date is delayed or altered, we will notify you promptly.

4. Availability

While we strive to fulfil all pre-orders, product availability is dependent on supply from the manufacturer or distributor. In rare cases where we cannot fulfil your pre-order, you will receive a full refund within 7–10 working days.

5. Pricing Changes

Prices listed for pre-orders are final as per the retail pricing provided to us by our supplier.

6. Customer Support

For questions or concerns regarding your pre-order, please contact us by email at customerservices@tnocards.co.uk.

By placing a pre-order, you agree to the terms outlined in this policy.